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Customer Portal

DataKnowl Customer Portal

Web Self-Service Portal for Customer Support

Benefits

  • Web based customer support platform
  • No software to install and update
  • Fully integrated with V-Agents, V-Voice and Live Chat
  • Improves customer satisfaction
  • Reduce customer support costs
  • Simple to use
DataKnowl Customer Portal is a public/private (by user registration) portal that is composed, for the public part, of knowledge base and, for the private part, of Customer Portal.

Knowledge base allows to:

- create and publish all contents and helpful articles that answer customers' questions;
- publish FAQ;
- search for content, natural language question answering system.

Faster and precise answers means happier customers! The Knowledge base reduces support costs by providing rapid and efficient answers to repetitive and easy questions. With DataKnowl Help Center your customers will have a support web channel to find the answers they seek.

Questions can be posed in natural language for a unique and engaging Customer experience!

Customer Portal is a private portal (by user registration) that requires user registration to use certain services, to receive promotional offers, to report problems and receive updates. Customer Portal provides personalized assistance to users. The customers questions are stored in a single destination: DataKnowl Support Ticket System. No request will be lost! Real- time problem resolution!

Help your customers with web self-service! Choose DataKnowl Customer Portal!
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DataKnowl is the unified platform for customer service optimization and automation

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