DataKnowl Help Center is a public/private (by user registration) portal that is
composed, for the public part, of knowledge base and, for the private part,
of Customer Portal.
Knowledge base allows to:
- create and publish all contents and helpful articles that answer customers' questions;
- publish FAQ;
- search for content, natural language question answering system.
Faster and precise answers means happier customers! The Knowledge base reduces support
costs by providing rapid and efficient answers to repetitive and easy questions. With
DataKnowl Help Center your customers will have a support web channel to find the answers
Questions can be posed in natural language for a unique and engaging Customer experience!
Customer Portal is a private portal (by user registration) that requires user registration
to use certain services, to receive promotional offers, to report problems and receive
updates. Customer Portal provides personalized assistance to users. The customers
questions are stored in a single destination: DataKnowl Support Ticket System. No
request will be lost! Real- time problem resolution!
Help your customers with web self-service! Choose DataKnowl Help Center!