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V-Voice



The evolution of IVR. The conversational agent for the voice channel. V-Voice agents at the service of your business.

What is V-Voice ?


V-Voice is the evolution of IVR, a conversational agent for the voice channel, that can help your human agents and provide your customers with a superlative self-service. The V-Voice virtual agent makes it possible to optimize and / or automate interaction with users and customers on the voice channel.

V-Voice allows you to reduce operating costs, offer services 24h/24h and increase customer satisfaction.

Always-on Workforce


The voice channel is the preferred means of interaction with customers and users, for most companies and institutions. Despite the strong growth of emerging communication channels, the phone remains the number one channel to interact with a company for support, sales, and so on.

It is important to provide a superlative experience to customers, optimised to suit their needs and expectations.

Unending queues, long waiting time, or missed calls lead to the perception of an unprofessional organisation and can make customers feel neglected.

Through V-Voice technologies, companies and organizations have the perfect tool to optimize the management of the interactions on the voice channel.

Enhance human work


The V-Voice virtual agents can work side by side with human agents in managing the workload of calls, or can replace them by handling calls. They represent a work force that is always available, and at an extremely low cost.

When human agents are in place, V-Voice helps to optimize the workload, automatically solving multiple issues, and forwarding calls to operators only when needed. Moreover, V-Voice technology can be used with DataKnowl Contact, for the maximum satisfaction.

Always-on Workforce


V-Voice also enables you to fully automate information requests and dispositive actions. Reservations, reports, meter readings, information, and more, are available to the user 24h-24h, without queues, 365 days a year.

The user interacts with the V-Voice as with a regular human agent, using the voice (thanks to the Speech Regnition), or using the keypad.

Thanks to cloud-based V-Voice technology you can eliminate all the costs of buying hardware, purchase software, maintenance and configuration. This make the V-Voice technology the best tool for modern organizations to deal on phone channel.

Advantages



Available 24/7. No waiting. Respond in real time.



Reduce customer support costs.



Self-service, omni-channel.



Call and email deflections of up to 50%.



Improves customer satisfaction.



Resolve problems immediately.

Some examples of
how your customers
can use the self-service
feature with V-Voice:

- Schedule an appointment

- Book a service (like pickup at home, repair interventions, ...)

- Check your balance, account, status...

- Buy goods or services

- Obtain and send the customer his self-read meter reading (water, gas, electricity, etc.)

- Notify the company about a problem, bad services and service interruption

- Check the status of orders, deliver and so on...

- Ask questions about your products and services

- ...and much much more


Contact + V-Voice


Combine the power of optimized human-based customer service, with self-service AI-based automation, by using V-Voice integrated in Contact.

- Route easy questions or operations to V-Voice, instead of human agents.

- Free human agents from easy to solve, but time-consuming repetitive tasks, and let them to focus on complex issues that requires human intervention.

- Manage peak traffic, with dynamic options to route requests to V-Voice on some conditions, like queue wait time, size and so on...

Combining Contact with V-Voice has endless possibilities. Contact us so we can provide you with the best solution for your use case.

Integrated

Rest API

Integrate V-Voice with your existing software, thanks to the REST APIs.
DataKnowl Contact

V-Voice is already integrated with DataKnowl Contact. Combine the potential of self-service with the human touch of your agents.
Integrations

Have a look at Integrations to know which software already works with DataKnowl V-Voice.

Build Extraordinary Relationships

By 2020, customer experience will overtake price and product as the key brand differentiator. Chatbots are the disruptive technology that will change Customer Service forever.

Start now

Try V-Voice for free! With V-Voice Free Tier you can use V-Voice for free for 3 months! Start now >

Managed Service

Let us manage your V-Voice so you can stay focused on your business.

With V-Voice Managed Services, a team of experts can handle V-Voice design, contents, configurations, optimizations, integrations and more.

DataKnowl Managed Services manages the daily operations of your DataKnowl
services for you.


Ask more info now >
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