Manage interactions with your customers over the phone, email,
chat, social media and any other channel, with ease through
a single platform.
Feature Rich Virtual Phone System
Over 50 features, including Interactive Voice Response (IVR),
Call Forwarding, Text Messaging, Extensions, SIP compatible,
Multiple users, etc.
The toll-free number is a fundamental tool for giving your company a professional
and solid image.
DataKnowl is a leader in the supply of toll-free numbers in more
than 50 countries worldwide.
Choose the perfect number for your business. With local and national numbers in more than 70 countries,
DataKnowl offers the perfect solution for all your business needs.
The mobile number is the best solution to communicate via SMS with your customers. DataKnowl has a
wide coverage of mobile numbers for
SMS, or SMS and voice, in more than 30 countries.
The telephone is one of the most used and effective channels for interacting with
Make the most of the telephone channel by managing conversations in the best possible
and offering intelligent AI-based services.
Manage your customers' requests via email, one of the most used and significant channels
Keep track of requests using tickets, automatically convert emails into tickets.
Receive and send text messages from the Interaction Center with ease. Keep track of
conversations via SMS,
thereby effectively communicating with your customers on this widely used channel.
With more than one billion users, WhatsApp is a channel of primary importance for
With DataKnowl you can manage WhatsApp conversations easily for maximum customer satisfaction.
Interact with your customers via Telegram directly from DataKnowl.
With over 200 million users, Telegram is one of
the most important chat channels together with WhatsApp.
Thanks to the DataKnowl Web Widget you can insert a powerful conversation management
tool with multiple channel support on your website.
A platform you can trust
Reliable and secure
As a result of its reliable cloud platform, DataKnowl is based on the highest
industry standard for security and is GDPR compatible.
From the needs of a single professional to multinational companies with multiple operational
DataKnowl adapts to your needs and supports your growth.
Easy to use
DataKnowl has been designed to be simple to use and manage, allowing you to focus
on your business and your customers.
All the tools you need to better satisfy your customers on a single platform.
Simplify management without having to manage multiple
software, also reducing costs.
Go beyond your customers' expectations
DataKnowl combines a full-features Virtual Phone System, an omnichannel, scalable Cloud Contact Center
(Interaction Center), and a simple and easy to use Support Ticket System.
Everything in one place. Engage with customers like never before on any supported
Phone, SMS, Email, Web, Mobile, Social – it does not matter. Whatever
channel your customer prefers, with DataKnowl, you can manage them.
Answer a phone call, reply to a ticket, manage a WhatsApp chat,
or reply to an SMS. Do it from the Interaction Center with ease.
Full Features Included
CRM and Big Data Analytics included to collect data, to better understand
your customers' needs.
From a SMB to a complex enterprise contact center’s needs, DataKnowl can help.
Lets your colleagues and agents collaborate on tickets, answering phone calls,
and managing customers’ requests for the best customer experience.
One Vendor - Save Money
Save up to 70% using one platform for all your customers' needs. Cut multiple licenses
platforms to learn and manage. Optimize costs and focus on quality.
Sign-up today, free plan available. Start now for free !
Start now >
Artificial Intelligence based Customer Service Automation
DataKnowl is AI-enabled by default. Start using the artificial intelligence technologies
available in DataKnowl, and offer your customers an unparalleled experience.
Improve your customer support with AI:
V-Agent for an AI revolution
An intelligent, conversational, AI-powered, omnichannel solution for the
automation of next generation customer service, V-Agents are chatbots always
available 24 hours a day, 7 days a week on web, mobile and messaging platforms,
ensuring that your customers are always assisted.
Utilizing AI and Natural Language Processing (NLP), V-Voice and V-Agent are
able to understand the users' intentions, generate goals and manage complex
actions and conversations to achieve the essential results.
They can simultaneously process a large number of users’ requests. Each user can communicate
and interact with his or her personal
virtual assistant, who is always available and ready to provide the necessary answers.
API and Integrations
Easily integrate V-Voice and V-Agents with your backend, software, and data. They
seamlessly integrated in your platform and services, thanks to our application programming
interface (API). Third-party platform integrations are also available.
Customer Portal - Always-On Intelligent Support
Provide your users and customers with the answers they need. Always and everywhere.
Our Knowledge Base provides customers with the most relevant answers automatically,
faster self-service experience. The Knowledge Base reduces support costs by providing
rapid and efficient answers to repetitive questions, for a unique and engaging Customer
Build powerful, intelligent customer service applications on top of DataKnowl
Services. Integrate them in your products now. It is easy and fast.
It does not matter what software you already have. You can integrate it easily,
thanks to a powerful API.
Have a look at Integrations to know which software already works with DataKnowl.
Let us manage your DataKnowl services so you can stay focused on your business.
With Managed Services a team of experts can handle
the design, contents, configurations, optimizations, integrations
DataKnowl Managed Services manages the daily operations of your DataKnowl
services for you.