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Customer Service optimization and automation platform powered by Artificial Intelligence.



V-Agent



A V-Agent is a virtual assistant (chatbot) that supports your users and customers
by answering their questions, 24 hours a day, 7 days a week.

What is a V-Agent ?


An intelligent, conversational, AI-powered, omnichannel solution for the automation of next generation Customer Service, V-Agents are chatbots always available 24 hours a day, 7 days a week on web, mobile and messaging platforms, ensuring that your customers are always assisted.

It is important to accommodate the customers in a professional manner, but even more, it is important to always provide the desired service.

Endless queues, extenuating waits, or missed calls, lost emails, generate in the user a perception of lack of attention to their needs.

Through V-Agent technologies, companies and organizations have the perfect tool to optimize the management of the interactions on multiple channels.

Always-on Workforce


The V-Agent can work side by side with human agents in the management of calls workload, or can replace them by handling calls, emails, SMS, Facebook Messenger conversation, and so on. They represent a work force that is always available, and at extremely low cost.

V-Agent also enables you to fully automate information requests and dispositive actions. Reservations, reports, meter readings, information, and more, are available to the user 24/7, without queues, 365 days a year.

Enhance human work


When human agents are in place, V-Agent helps to optimize the workload, automatically solving multiple issues, and forwarding interactions to operators only when needed.

Moreover, V-Agent technology can be used with DataKnowl Contact, for maximum satisfaction.

Advantages



Available 24/7. No waiting. Respond in real time.



Reduce customer support costs.



Self-service, omni-channel.



Call and email deflections of up to 50%.



Improves customer satisfaction.



Resolve problems immediately.

Some examples of
how your customers
can use the self-service
feature with V-Agent:

- Schedule an appointment

- Book a service (like pickup at home, repair interventions, ...)

- Check their balance, account, status...

- Buy goods or services

- Obtain and send the customer his self-read meter reading (water, gas, electricity, etc.)

- Notify the company about a problem, bad services and service interruption

- Check the status of orders, deliver and so on...

- Ask questions about your products and services

- ...and much much more


Contact + V-Agent


Combine the power of optimized human-based customer service, with self-service AI-based automation, by using V-Agent integrated in Contact.

- Route easy questions or operations to V-Agent, instead of human agents.

- Free human agents from easy to solve, but time-consuming repetitive tasks, and let them to focus on complex issues that requires human intervention.

- Manage peak traffic, with dynamic options to route requests to V-Agent on some conditions, like queue wait time, size and so on...

Combining Contact with V-Agent has endless possibilities. Contact us so we can provide you with the best solution for your use case.

Channels

REST API

Build bots that communicate with everyone in the world, with our REST API for every application and platform.
Facebook Messenger

Build a conversational, AI-powered, bot for your Facebook users. Deploy in a minute, and start serving your users.
Telegram

Build a conversational, AI-powered, bot for your users. Deploy in a minute, and start serving your users on Telegram.

Build Extraordinary Relationships

By 2020, customer experience will overtake price and product as the key brand differentiator. Chatbots are the disruptive technology that will change Customer Service forever.

Start now

Start now for free! With V-Agent Starter Plan you can use V-Agent for free! Start now >

Managed Service

Let us manage your V-Agents so you can stay focused on your business.

With V-Agent Managed Services, a team of experts can handle V-Agent design, contents, configurations, optimizations, integrations and more.

DataKnowl Managed Services manages the daily operations of your DataKnowl
services for you.


Ask more info now >
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