Customer Service done right
Customer Service optimization and automation platform powered by Artificial Intelligence
Track and manage your customers' requests with ease
Omnichannel
Give your customers the choice. DataKnowl allows your customers to connect with you through email, phone, texting, or any other channel you want. Their requests will be converted into tickets automatically.
Collaboration
Manage tickets collaboratively with your work team. Make the team's work easier and more efficient. No more requests shared via email and then lost or unanswered.
Requests Tracking
When your customers make a request, they expect you to fulfill it. Our Support Ticket System is designed to enable you to easily track each request and manage the resolution.
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Omnichannel help desk
Receive, track, and manage your customers' requests in a single platform, regardless of the channel: phone, email, text message, etc.
No request will be lost or left unmanaged. Satisfy your customers' needs on their preferred channel.
Our Support Ticket System lets you handle everything from a single platform, without juggling multiple tools and risking missed or delayed replies.
Team and collaboration
Manage tickets collaboratively with your team, equipping them with the right help desk tool to increase productivity. No more requests lost in email or post-it notes.
Workflow and traceability
The DataKnowl Support Ticket System allows you to follow a structured workflow, tracking each step until resolution. Keep all actions under control, accelerate response times, and help your agents focus.
Automatic email conversion to ticket
Turn emails into tickets in a simple and automatic way. Use an email address assigned by DataKnowl or your own existing address. The system automatically sends replies or notifications to customers.
Integration with virtual agents - artificial intelligence
Native integration with DataKnowl V-Agent and V-Voice means requests managed by the virtual agents can automatically generate tickets. Gain 24/7 coverage, automate common requests, and let human agents handle the rest.
Security by design - GDPR compliant
We strive to keep your data safe. DataKnowl is built with security by design, following top security standards and being updated continuously. GDPR compliance ensures data can be hosted in the EU.
Advanced notifications
Agents automatically receive email updates about ticket status. Optionally schedule auto-reports for supervisors or others responsible for oversight. Monitor performance and keep everyone informed.
Get Started For Free
Sign-up today, free plan available. Start now for free !
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