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A phone number with IVR is a powerful tool for a large business that has many employees, to direct calls to the the proper department or individual, without the expense of 24-hour coverage of human telephone receptionists.     Read More
Published on: 11/21/2018     Tags:




Utilities companies across the world are facing a conundrum, as customers who are now increasingly accustomed to a seamless customer experiences from e-commerce companies, are now expecting the same level of support from them as well. Until recently, customers have been content with the utilities sector providing stable services, but they now expect a customer experience at par with that of the other companies.     Read More
Published on: 07/24/2018     Tags:




FinancesOnline Recognizes and Applauds Excellence in DataKnowl Services with two Awards     Read More
Published on: 05/10/2018     Tags:




How V-Agents can improve Customer Service     Read More
Published on: 11/10/2017     Tags:



 


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