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In today's competitive landscape, effective customer support is a key differentiator
for businesses. This comprehensive guide delves into
the multi-tiered support system,
providing detailed insights into each level's role, common requests, and best practices.
It also highlights
the transformative impact of integrating DataKnowl's advanced
customer support tools.
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Published on: 12/06/2023
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Introduction: Interactive Voice Response (IVR) systems are indispensable in
modern customer service, guiding callers through a series
of options to the information
or service they need. With DataKnowl V-Agent and its specialized DataKnowl Markup
Language (DML),
creating an IVR system is straightforward and efficient. This blog
post will guide you through building a basic yet functional
IVR using V-Agent and
DML.
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Published on: 11/28/2023
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In the competitive business world, strong communication channels with customers are
crucial. Toll-free numbers enhance
nationwide presence and brand professionalism.
DataKnowl’s offerings, including integration with V-Agent, make this a seamless and
advanced choice.
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Published on: 11/27/2023
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In today's digital age, providing impeccable customer support is not just a nicety—it's
a necessity. The right support ticketing system
can make the difference between a
satisfied customer and a lost opportunity. This year, a plethora of options are available,
but which
are the best? Here's a deep dive into the best free support ticketing
systems of 2023.
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Published on: 11/14/2023
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In the age of digital business, excellent customer service is more vital than ever.
With online interactions at an all-time high,
companies need effective systems
to manage and respond to customer queries. One such crucial tool is the Support
Ticketing System.
In this post, we'll delve into what a Support Ticketing System
is, the benefits of using one, and why DataKnowl is the ultimate
choice in this realm.
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Published on: 11/06/2023
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Interactive Voice Response (IVR) systems have been a mainstay in customer service
for years. Simply put, IVR is a technology
that allows a computer to interact
with humans using voice and touch-tone telephone inputs. It offers customers a
series of pre-recorded
messages and menu options to streamline and guide them to
the appropriate service or department.
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Published on: 10/27/2023
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We live in a world increasingly reliant on automated technologies, particularly in
the realm of Customer Service. Interactive Voice Response (IVR) systems are
one of
these critical technologies, revolutionizing the way companies handle their customer
interactions. But the question remains: how can we leverage the
power of AI to
make these systems even more beneficial? The answer is simpler than you might
think - V-Agent.
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Published on: 09/18/2023
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Interactive Voice Response (IVR) systems have revolutionized how businesses handle
customer interactions. They not only streamline the communication
process but also
enable companies to provide round-the-clock service. One crucial aspect of an effective
IVR system is a well-crafted script. This
blog post will share some IVR script
examples suitable for various industries and shed light on the future of IVR systems
- the V-Agent.
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Published on: 09/05/2023
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Greetings to our valued DataKnowl community! We are thrilled to bring you the latest
update on our V-Agent - your intelligent, conversational,
AI-powered omnichannel
solution. At DataKnowl, we are continuously seeking new ways to enhance your customer
service and engagement automation experience. We understand the importance
of seamless
communication and how vital it is in today's globalized world. It is with this in
mind that we are pleased to announce a major update - Multilingual
Text-to-Speech
support on V-Agent!
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Published on: 07/24/2023
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CRM (Customer Relationship Management) platforms have become essential for
small and medium businesses (SMBs) looking to
streamline customer interactions
and improve their overall customer experience. These platforms offer many benefits
that can
help SMBs grow their business and increase revenue.
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Published on: 01/23/2023
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With the introduction of the latest new features, DataKnowl's CRM aims to achieve
the critical goal of offering a complete tool for managing the entire
customer
life cycle: from Marketing to Sales to Customer Service.
Thus becoming "the single source of truth" (SSOT), the natural source of data management that allows you to make marketing more effective, improve sales performance, and better meet the needs of acquired customers, creating solid and stable relationships. Read More
Thus becoming "the single source of truth" (SSOT), the natural source of data management that allows you to make marketing more effective, improve sales performance, and better meet the needs of acquired customers, creating solid and stable relationships. Read More
Published on: 12/06/2022
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We’re thrilled to announce the public preview of V-Agent V7.
Version 7 of the
V-Agent supports multiple AI / NLP / NLU engines: Intellexere, V-Voice
and DialogFlow.
In this first preview, integration with DialogFlow is available for the SMS channel. You can chat with your DialogFlow agent, via SMS, in the following supported countries: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Denmark, Estonia, France, United Kingdom, Hungary, Israel, Italy, Lithuania, Latvia, Netherlands, Poland, Portugal, Sweden, United States. Read More
In this first preview, integration with DialogFlow is available for the SMS channel. You can chat with your DialogFlow agent, via SMS, in the following supported countries: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Denmark, Estonia, France, United Kingdom, Hungary, Israel, Italy, Lithuania, Latvia, Netherlands, Poland, Portugal, Sweden, United States. Read More
Published on: 09/25/2020
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DataKnowl now integrates a new multimodal CRM (V3) engine, with multiple operating
configurations to better adapt to
various business scenarios. The mode currently
available is the Contact Manager mode, designed for organizing company contacts
and managing
interactions with customers.
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Published on: 07/23/2020
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Despite the continuous growth of social media channels (Twitter, Facebook, Instagram,
etc.) and of messaging apps
(WhatsApp, Telegram, Viber, etc.), for most customers,
the telephone remains the preferred method for reaching
support agents and
the most effective communication channel for resolving customer support issues.
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Published on: 07/26/2019
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Thanks to Endpoints it is now possible to make and receive calls from any device,
such as a PC, Tablet, and Smartphone.
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Published on: 03/11/2019
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A phone number with IVR is a powerful tool for a large business that
has many employees, to direct calls to the the proper department
or individual, without
the expense of 24-hour coverage of human telephone receptionists.
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Published on: 11/21/2018
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Utilities companies across the world are facing a conundrum, as customers who
are now increasingly accustomed to a seamless customer
experiences from e-commerce
companies, are now expecting the same level of support from them as well. Until recently,
customers have
been content with the utilities sector providing stable services,
but they now expect a customer experience at par with that of the
other companies.
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Published on: 07/24/2018
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FinancesOnline Recognizes and Applauds Excellence in DataKnowl Services with two Awards
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Published on: 05/10/2018
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How V-Agents can improve Customer Service
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Published on: 11/10/2017
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