In today’s fast-paced world, every phone call could be the next big opportunity for your business. Yet, many businesses face the challenge of managing incoming calls efficiently, often missing out on crucial connections with potential clients. The traditional solution, hiring human receptionists, comes with its own set of limitations – from high costs to the inability to provide 24/7 service.     Read More
Published on: 03/29/2024     Tags:

In the quest to redefine customer service, DataKnowl is thrilled to introduce two pivotal tutorials that mark the beginning of a new era for businesses. Embracing the concept of Virtual Workforce (V-Force), we are not just offering tools; we are enhancing your team with AI, ensuring your business thrives through intelligent automation and unparalleled customer interaction.     Read More
Published on: 03/22/2024     Tags:

In the competitive business landscape, effective customer relationship management (CRM) is key. Free CRM systems offer valuable tools without the financial commitment. This comprehensive guide delves into the top free CRM systems of 2024, providing detailed insights to help you make an informed choice.     Read More
Published on: 01/26/2024     Tags:

In today's competitive landscape, effective customer support is a key differentiator for businesses. This comprehensive guide delves into the multi-tiered support system, providing detailed insights into each level's role, common requests, and best practices. It also highlights the transformative impact of integrating DataKnowl's advanced customer support tools.     Read More
Published on: 12/06/2023     Tags:

Introduction: Interactive Voice Response (IVR) systems are indispensable in modern customer service, guiding callers through a series of options to the information or service they need. With DataKnowl V-Agent and its specialized DataKnowl Markup Language (DML), creating an IVR system is straightforward and efficient. This blog post will guide you through building a basic yet functional IVR using V-Agent and DML.     Read More
Published on: 11/28/2023     Tags:

In the competitive business world, strong communication channels with customers are crucial. Toll-free numbers enhance nationwide presence and brand professionalism. DataKnowl’s offerings, including integration with V-Agent, make this a seamless and advanced choice.     Read More
Published on: 11/27/2023     Tags:

In today's digital age, providing impeccable customer support is not just a nicety—it's a necessity. The right support ticketing system can make the difference between a satisfied customer and a lost opportunity. This year, a plethora of options are available, but which are the best? Here's a deep dive into the best free support ticketing systems of 2023.     Read More
Published on: 11/14/2023     Tags:

In the age of digital business, excellent customer service is more vital than ever. With online interactions at an all-time high, companies need effective systems to manage and respond to customer queries. One such crucial tool is the Support Ticketing System. In this post, we'll delve into what a Support Ticketing System is, the benefits of using one, and why DataKnowl is the ultimate choice in this realm.     Read More
Published on: 11/06/2023     Tags:

Interactive Voice Response (IVR) systems have been a mainstay in customer service for years. Simply put, IVR is a technology that allows a computer to interact with humans using voice and touch-tone telephone inputs. It offers customers a series of pre-recorded messages and menu options to streamline and guide them to the appropriate service or department.     Read More
Published on: 10/27/2023     Tags:

We live in a world increasingly reliant on automated technologies, particularly in the realm of Customer Service. Interactive Voice Response (IVR) systems are one of these critical technologies, revolutionizing the way companies handle their customer interactions. But the question remains: how can we leverage the power of AI to make these systems even more beneficial? The answer is simpler than you might think - V-Agent.     Read More
Published on: 09/18/2023     Tags:

Interactive Voice Response (IVR) systems have revolutionized how businesses handle customer interactions. They not only streamline the communication process but also enable companies to provide round-the-clock service. One crucial aspect of an effective IVR system is a well-crafted script. This blog post will share some IVR script examples suitable for various industries and shed light on the future of IVR systems - the V-Agent.
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Published on: 09/05/2023     Tags:

Greetings to our valued DataKnowl community! We are thrilled to bring you the latest update on our V-Agent - your intelligent, conversational, AI-powered omnichannel solution. At DataKnowl, we are continuously seeking new ways to enhance your customer service and engagement automation experience. We understand the importance of seamless communication and how vital it is in today's globalized world. It is with this in mind that we are pleased to announce a major update - Multilingual Text-to-Speech support on V-Agent!     Read More
Published on: 07/24/2023     Tags:

CRM (Customer Relationship Management) platforms have become essential for small and medium businesses (SMBs) looking to streamline customer interactions and improve their overall customer experience. These platforms offer many benefits that can help SMBs grow their business and increase revenue.     Read More
Published on: 01/23/2023     Tags:

With the introduction of the latest new features, DataKnowl's CRM aims to achieve the critical goal of offering a complete tool for managing the entire customer life cycle: from Marketing to Sales to Customer Service.
Thus becoming "the single source of truth" (SSOT), the natural source of data management that allows you to make marketing more effective, improve sales performance, and better meet the needs of acquired customers, creating solid and stable relationships.     Read More
Published on: 12/06/2022     Tags:

We’re thrilled to announce the public preview of V-Agent V7. Version 7 of the V-Agent supports multiple AI / NLP / NLU engines: Intellexere, V-Voice and DialogFlow.

In this first preview, integration with DialogFlow is available for the SMS channel. You can chat with your DialogFlow agent, via SMS, in the following supported countries: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Denmark, Estonia, France, United Kingdom, Hungary, Israel, Italy, Lithuania, Latvia, Netherlands, Poland, Portugal, Sweden, United States.     Read More
Published on: 09/25/2020     Tags:

DataKnowl now integrates a new multimodal CRM (V3) engine, with multiple operating configurations to better adapt to various business scenarios. The mode currently available is the Contact Manager mode, designed for organizing company contacts and managing interactions with customers.     Read More
Published on: 07/23/2020     Tags:

Despite the continuous growth of social media channels (Twitter, Facebook, Instagram, etc.) and of messaging apps (WhatsApp, Telegram, Viber, etc.), for most customers, the telephone remains the preferred method for reaching support agents and the most effective communication channel for resolving customer support issues.     Read More
Published on: 07/26/2019     Tags:

Thanks to Endpoints it is now possible to make and receive calls from any device, such as a PC, Tablet, and Smartphone.

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Published on: 03/11/2019     Tags:

A phone number with IVR is a powerful tool for a large business that has many employees, to direct calls to the the proper department or individual, without the expense of 24-hour coverage of human telephone receptionists.     Read More
Published on: 11/21/2018     Tags:

Utilities companies across the world are facing a conundrum, as customers who are now increasingly accustomed to a seamless customer experiences from e-commerce companies, are now expecting the same level of support from them as well. Until recently, customers have been content with the utilities sector providing stable services, but they now expect a customer experience at par with that of the other companies.     Read More
Published on: 07/24/2018     Tags:

FinancesOnline Recognizes and Applauds Excellence in DataKnowl Services with two Awards     Read More
Published on: 05/10/2018     Tags:

How V-Agents can improve Customer Service     Read More
Published on: 11/10/2017     Tags:


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