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CRM (Customer Relationship Management) platforms have become essential for
small and medium businesses (SMBs) looking to
streamline customer interactions
and improve their overall customer experience. These platforms offer many benefits
that can
help SMBs grow their business and increase revenue.
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Published on: 01/23/2023
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With the introduction of the latest new features, DataKnowl's CRM aims to achieve
the critical goal of offering a complete tool for managing the entire
customer
life cycle: from Marketing to Sales to Customer Service.
Thus becoming "the single source of truth" (SSOT), the natural source of data management that allows you to make marketing more effective, improve sales performance, and better meet the needs of acquired customers, creating solid and stable relationships. Read More
Thus becoming "the single source of truth" (SSOT), the natural source of data management that allows you to make marketing more effective, improve sales performance, and better meet the needs of acquired customers, creating solid and stable relationships. Read More
Published on: 12/06/2022
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We’re thrilled to announce the public preview of V-Agent V7.
Version 7 of the
V-Agent supports multiple AI / NLP / NLU engines: Intellexere, V-Voice
and DialogFlow.
In this first preview, integration with DialogFlow is available for the SMS channel. You can chat with your DialogFlow agent, via SMS, in the following supported countries: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Denmark, Estonia, France, United Kingdom, Hungary, Israel, Italy, Lithuania, Latvia, Netherlands, Poland, Portugal, Sweden, United States. Read More
In this first preview, integration with DialogFlow is available for the SMS channel. You can chat with your DialogFlow agent, via SMS, in the following supported countries: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Denmark, Estonia, France, United Kingdom, Hungary, Israel, Italy, Lithuania, Latvia, Netherlands, Poland, Portugal, Sweden, United States. Read More
Published on: 09/25/2020
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DataKnowl now integrates a new multimodal CRM (V3) engine, with multiple operating
configurations to better adapt to
various business scenarios. The mode currently
available is the Contact Manager mode, designed for organizing company contacts
and managing
interactions with customers.
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Published on: 07/23/2020
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Despite the continuous growth of social media channels (Twitter, Facebook, Instagram,
etc.) and of messaging apps
(WhatsApp, Telegram, Viber, etc.), for most customers,
the telephone remains the preferred method for reaching
support agents and
the most effective communication channel for resolving customer support issues.
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Published on: 07/26/2019
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Thanks to Endpoints it is now possible to make and receive calls from any device,
such as a PC, Tablet, and Smartphone.
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Published on: 03/11/2019
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A phone number with IVR is a powerful tool for a large business that
has many employees, to direct calls to the the proper department
or individual, without
the expense of 24-hour coverage of human telephone receptionists.
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Published on: 11/21/2018
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Utilities companies across the world are facing a conundrum, as customers who
are now increasingly accustomed to a seamless customer
experiences from e-commerce
companies, are now expecting the same level of support from them as well. Until recently,
customers have
been content with the utilities sector providing stable services,
but they now expect a customer experience at par with that of the
other companies.
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Published on: 07/24/2018
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FinancesOnline Recognizes and Applauds Excellence in DataKnowl Services with two Awards
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Published on: 05/10/2018
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How V-Agents can improve Customer Service
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Published on: 11/10/2017
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