Achieve the sales target, grow the business and keep the customers happy.
the objective of every business at the end of the day. While the sales and marketing
team of any organization has a large role in this, the after-sales team, i.e. the
customer support plays a vital role in the success of a company. Satisfied customers,
more often than not, are loyal customers. They are also the key to organic marketing
— sending customers your way by spreading the word about your company. Employing a
large customer support team isn’t a viable solution for most companies and that’s
where DataKnowl’s V-Agents come to the rescue!
What are V-Agents ?
intelligent, AI-powered, omnichannel solution for the optimization and automation
of next generation Customer Service, V-Agents or Virtual Agents are chatbots always
available 24 hours a day, 7 days a week on web, mobile and messaging platforms, ensuring
that your customers are always assisted.
Computer generated, virtual characters
who stand in for the real Customer Service representative, V-Agents are powered by
How do chatbots ensure excellent Customer
If the customer asks for the price of product X, then show him the
Customer support chatbots primarily function on the simple if-then-else
workflow, which has been pre-programmed. Effective in the beginning, this workflow
allows chatbots to respond to most simple and straightforward queries.
this isn’t enough, because customers being human may frame the query differently,
resulting in a delivery of an incorrect response from the chatbot. An interaction
with a machine, after all, can’t replace human interaction, capable of nuanced conversation.
is where Artificial Intelligence comes into play. Based on the principles of AI and
Natural Language Processing, DataKnowl’s V-Agents are built to understand the customers’
questions better, helping companies avoid the tricky loop of “if..then” sequences,
which don’t always respond correctly to the customers’ questions.
do DataKnowl’s V-Agents work ?
Artificial Intelligence allows V-Agents to learn
from every interaction, cataloguing different intents based on deep sentence structures.
DataKnowl works with you to coach the V-Agent to understand the customers’ intentions.
To do this, you will have to enter multiple question sequences, classified by intentions,
to train the V-Agent to answer appropriately, even if the query is framed differently.
The agents are then trained to provide answers or perform actions, based on the customers’
intentions and “knowls” (“knowl” is a unit of knowledge). By analyzing intentions,
the V-Agent plans one or more goals to meet. Each goal consists of one or more actions.
More information is available in this tutorial, and in the knowledge base, here.
not only consult the knowledge base entered into the DataKnowl Platform to respond
to customers, but also learn from all conversations with customers, gradually increasing
their effectiveness. They can be programmed to seamlessly pass over the conversation
to a human agent, if needed.
Available in six languages, i.e. English (EN),
Italian (IT), German (DE), Spanish (ES), French (FR) and Czech (CZ), DataKnowl’s V-Agents
will soon be available in other languages too.
Sign up for the free plan
for V-Agent today to see for yourself how V-Agents can help you achieve your sales
targets, grow your business and keep your customers happy.