Take your business to the next level with DataKnowl's phone numbers and IVR solutions

Published 11/21/2018

A phone number with IVR is a powerful tool for a large business that has many employees, to direct calls to the the proper department or individual, without the expense of 24-hour coverage of human telephone receptionists. But a dedicated phone number with an IVR plays a crucial role even in a startup, with just one employee.

A personal mobile phone is often seen as a sign of a startup that's just taking off, and this might send out the wrong signals to customers. A dedicated phone number with IVR looks much more professional, provides a warm welcome, and also helps build the company's brand image.

Perhaps at the beginning, the different departments (Sales, Accounting, Customer Service, …) extension numbers can be directed to the same individual, but later, those different extension numbers can be reassigned to go to independent ones without having to change the front-facing part of the system.

A dedicated phone number with IVR (Interactive Voice Response) will help your company:

  • Have a professional image, thanks to warm welcome and call routing based on real need and to the right person.
  • Maintain a Single Point of Contact (SPOC). Customers have one number to call, without the nightmare of multiple phone numbers to remember, difficult to know which of these numbers to call, and even worse, mixing business and personal numbers (for example to provide 24h support).
  • Track all calls, including answered calls, routed calls missed and so on. You will have your phone point of contact always under control.
  • Easily extend the IVR, add new routing options, change destination numbers, and lets evolve your system in a transparent way without impacting your customers. You are free to grow as you scale.
  • Save money, with one system that have all your phone needs under control. No need of human receptionist with huge save on this expense.
  • Build a complete Customer Service Platform with an IVR and dedicated phone numbers. Even if you don't need the other features, they will be available when you need them, without changing or extending your system.

With DataKnowl Contact you can have a dedicated phone number with IVR with next to no effort and at an exceptional price!

If you do not have a DataKnowl account, you can create it in a few minutes, by following the guide Create a DataKnowl Account . After creating your account, all you need to do is complete the configuration of DataKnowl Contact.

Once the DataKnowl Contact setup has been successfully completed, you need to get a phone number by choosing the region and other necessary details. A phone number will be available as soon as possible.

A few more steps to complete the configuration and your IVR will be ready to ease your customer support headaches, wow your customers and build your business!

For more information about DataKnow Contact, business phone numbers availability and IVR features, visit our website. To get started right away, follow our tutorial: How to set up a business phone number and IVR with DataKnowl .

Sign-up today and enjoy DataKnowl Contact!

Tags: IVR, Customer Service, Phone Numbers, Customer Support, Startup

About Us
About Us
DataKnowl is the unified platform for customer service optimization and automation

Latest News
Latest News
Connect with Us
Connect with Us


Follow Us
Follow Us

© 2024 Complexity Intelligence, LLC    |    Terms of Service     Privacy Policy     GDPR