Make and receive calls on any device thanks to DataKnowl Endpoints
Thanks to Endpoints it is now possible to make
and receive calls from any device, such as a PC, Tablet, and
you have configured DataKnowl Contact, each user has:
What is an Endpoint ?
an Endpoint is represented by any entity that can handle interactions (e.g.
a telephone call).
What is an Extension ?
for example 1000, can be seen as a private telephone number for a business.
Endpoints' most classic uses is its ability to call employees by typing their extension
What is SIP Endpoint ?
A SIP Endpoint is a specific
type of Endpoint using the Session Initiation Protocol (SIP).
It is possible to register
at the SIP Endpoint to make and receive calls.
To register, you need to have
SIP Client software or hardware.
What is SIP Client Software
SIP Client software is a softphone, in other words, a software
telephone. Obviously, it is possible to
register hardware phones that are compatible
with the SIP protocol, often called VoIP phones.
It is also possible
to register multiple devices at the same Endpoint, and these devices will ring simultaneously
when a call is received.
For example, you can register your desk VoIP phone, your
software phone on your PC and answer calls on the most
convenient device. In fact,
when answering a call, the other devices stop ringing.
SIP Clients are
available practically for any device or operating system. There are open source clients,
clients, and also, pay applications. The choice is really wide and meets