Five reasons why a Toll-Free Number can help your business grow
Despite the continuous growth of social media
channels (Twitter, Facebook, Instagram, etc.) and of messaging apps
Viber, etc.), for most customers, the telephone remains the preferred method
support agents and the most effective communication channel for
resolving customer support issues.
Why? Via the phone, customers interact
directly with human agents and can receive immediate and personal support.
Empathy becomes a determining factor to increase customer loyalty.
Talking with someone who supports us in solving
complex problems is fundamental to
a successful customer experience and helps build a constructive and strong relationship.
It is the so-called "human" factor, an added value of considerable importance
for the service or product offered by
the company. In addition, the phone represents
the most pervasive communication tool, taking into account the different
groups of users and their familiarity with technological tools.
agree that, during the next two to three years, customer service will become more
important than the price or the product/service
and will be a key element in the
purchase decision of a potential customer.
For this reason, each company
already has its local phone number and uses it as a point of contact with current
potential customers. So, why should you consider buying a toll-free number
Here are 5 reasons why a toll-free number can be a
strategic tool for the growth of your business.
1. Improve Your
A toll-free number adds to the credibility and the
reliability of your business. This applies not only to big corporations
also to small businesses and startups that, especially at the beginning, want to stand
out from the competition by
focusing on high-quality customer service. Having
a toll-free number enhances your company’s image thanks to the accessibility,
willingness and, above all, thanks to the friendliness of those who
manage it. In terms of generating trust, then, a toll-free number
is easily recognizable
as a "business" phone number that can help you establish a nationwide presence.
Without an area code
associating your company directly with a well-defined geographical
area, your customers will recognize your business as a national presence and
will build customer confidence. This improved perception of the corporate brand is
2. Improve Customer Satisfaction
satisfaction depends on numerous factors such as the quality of the product or
service offered, price, perceived performance, and
expectations. Last but not least,
it depends on the management of relations between the customer and the support
team agents. They are the ones
who interact directly with your customers and
respond quickly to their requests in a precise and professional manner. A toll-free
improve your customer service and enhance customer satisfaction.
How? Offering an instant tool for solving service issues or for requesting
information. We all know how important the resolution time is in solving problems
and how frustrating it is for us as customers to get the
answers after long waits.
With a toll-free number, your customers will be able to get immediate on-call clarifications
live a positive customer experience, and be more satisfied with your
service. Furthermore, being
totally free for the caller, a toll-free number
helps your company acquire new customers and retain existing ones.
And a satisfied
customer, you know, is more likely to be a loyal customer and a company promoter.
Is Independent of the Geographical Area
A local number is connected
to the place where the company carries out its activity; a toll-free number,
on the other hand, is independent
of the company's geographical position.
A company may decide to relocate the business from one place to another for various
with a toll-free number, your customers can always contact you at the
same number and you can relocate your business without unsettling your
Furthermore, once purchased, a toll-free number is permanently yours. If you change
providers, you can always take your number with
you simply by requesting portability.
Is Easy to Remember
A local phone number is, in most cases, a series
of random digits that are difficult to remember. A toll-free number, on the
other hand, is
much easier to remember (especially if it is a mnemonic
number) and it can become a powerful marketing tool. Why? The easier it
is to remember,
the more you receive calls, and the more likely you increase sales
5. Has an Affordable Price
A toll-free number,
with DataKnowl, has an affordable price. For this reason it is a valuable investment
for small companies, startups, SMEs,
and even freelancers. No longer a tool
dedicated exclusively to large companies with significant dedicated budgets, a toll-free
number is now a
service accessible to all entrepreneurial and productive entities.
The concept behind a toll-free number is to provide customers
with an efficient, professional, and free contact point to interact with the company
order to create new relationships, maintain and enhance existing ones, and generate
DataKnowl has extended this concept, revolutionizing the toll-free
number tool, in the context of an innovative, omnichannel,
and cloud-based platform. DataKnowl is an omnichannel platform created to enable
businesses to fully automate and/or optimize
their customer service and engagement
processes. With DataKnowl, the toll-free number includes all the features of DataKnowl
(Starter Plan), without additional costs. DataKnowl Contact comprises
an Interaction Center, a Support Ticket System, and integrates the
of a Business Phone System.
The Interaction Center operation is
based on the conversation. A conversation is understood as a "set of interactions
that take place on a
channel" (e.g. a conversation via SMS is composed of the
various SMS messages sent and received, which represent the individual interactions).
In the Support Ticket System, a ticket is a more complex and structured request.
You can imagine it as a practice that, to be solved, requires
more interactions (even
on different channels), a variable resolution time (short or medium-long), a succession
of status (in progress, on-hold,
etc.) that lead to the closure of the ticket and
therefore to the resolution of the request.
With DataKnowl Contact, thanks
to the Interaction Center, you can manage the requests of your customers on the channel
(SMS, live chat, email, phone, WhatsApp, etc.) in a centralized
and collaborative way. Centralized, because from a single interface you can
manage phone calls, SMS, conversations via WhatsApp, Live Chat, etc. Collaborative,
because you can work in a team. A simple and ideal solution
for an individual, a
single work group, or for more structured configurations based on multiple groups
and departments. No interaction of your
customers will be lost. Each conversation
will be tracked and you will be able to create a related ticket. Furthermore, managing
channels gives your company a significant competitive advantage
over your competitors.
The Support Ticket System allows you to convert
your customers’ requests (interactions) into tickets and to track their
No more forgotten requests, written on post-it notes and then lost between
the various offices. With the DataKnowl Support Ticket System
you have a complete
Help Desk system, integrating the various offices and staff to work on customer
requests simultaneously, efficiently,
and with complete traceability.
In addition, you will have the possibility to associate multiple interactions, also
created by different
channels, to a single ticket. The Support Ticket System will
become a fundamental tool for improving your business efficiency,
to the benefit
of your customers' satisfaction.
The web widget included in DataKnowl
Contact can be easily installed on your website. The web widget facilitates interaction
customers in real time thanks to the live chat tool and also
provides 24/7 support thanks to the possibility of connecting a chatbot (V-Agent)
to your widget. Combining human work and automation will achieve your goal of delivering
high quality customer service at a competitive cost.
Finally, the toll-free
number, in the context of DataKnowl Contact, is part of the tools of the Business
Phone System. You can create
applications like IVR (Interactive Voice Response),
call forwarding to external or internal numbers plus much more. The DataKnowl
Phone System enables you to assign extensions to each employee, and
to make calls between extensions. You can connect physical VoIP phones,
(also for Android and iOS) and, not least, you can manage calls directly from the
web, with a simple browser.
These are just some of the features that the
DataKnowl platform offers you. By purchasing the DataKnowl Toll-Free Number, you will
from all the advantages that this powerful tool will give to your company
and from all the innovative features included in the platform.
it is an easy and cost-effective way to improve customer service and customer
Tags: Toll-Free Numbers, Customer Service, Interaction
Center, Customer Support, Support Ticket System, Business Phone System, Omnichannel,
AI, IVR, Startup
DataKnowl is the unified platform for customer service
optimization and automation