The innovative approach to IVR customer self-service

DataKnowl allows you to create intuitive and easy-to-use IVRs, with a human-like interaction experience.

Say goodbye to your old IVR, with DataKnowl you will have your new cloud-based IVR, for maximum scalability and cost optimization.

Your customers will be able to interact with your new IVR in a natural way, taking advantage of high quality self-service services that allow them to carry out the desired operations easily and naturally, for the maximum satisfaction.

Omnichannel

Phone, SMS, Email, Web, Mobile, Social – it does not matter. Whatever channel your customer prefers, with DataKnowl, you can manage them.

Interaction Center

Answer a phone call, reply to a ticket, manage a WhatsApp chat, or reply to an SMS. Do it from the Interaction Center with ease.

Full Features Included

CRM and Big Data Analytics included to collect data, to better understand your customers' needs.

Scalable

From a SMB to a complex enterprise contact center’s needs, DataKnowl can help.

Team Collaboration

Lets your colleagues and agents collaborate on tickets, answering phone calls, and managing customers’ requests for the best customer experience.

One Vendor - Save Money

Save up to 70% using one platform for all your customers' needs. Cut multiple licenses and multiple platforms to learn and manage. Optimize costs and focus on quality.

Looking for Custom IVR Development ?

At DataKnowl, we can help you create the best IVR solution for your Customers.

We specialize in making IVRs in multiple sectors, for companies of all sizes. Entrust the realization of your new IVR to a team of experts, specialized in the creation of solutions used by millions of people every day.

We will follow you in all the steps: from the analysis of your requirements and needs, to the IVR design, its implementation and management.

Have your IVR built by the same team that creates and manages DataKnowl's IVR services and the V-Agent. Not only can we offer you the best level of knowledge of the platforms we build ourselves, but we can offer you the best implementation costs.

You can build your new enterprise-class IVR at a fraction of the normal costs offered by our competitors. Request more information now. Request your free quote now >

Everything in one place. Engage with your customers like never before.

Your customers are the most important piece of the puzzle. Revolutionize the way you engage with them, on a channel of their preference. With Contact you can manage phone calls, thanks a scalable Interaction Center feature, manage, reply and track request thanks to the complete ticket system, or engage live with a customer thanks to the live chat feature as well.

Customers like to reach you by SMS, social media, chat platforms or new home devices like Alexa. No problem, with DataKnowl, you can engage with your customer on any supported channel, from one interface.

Stop buying, configuring and maintaining tons of software to manage different channels. With DataKnowl Contact, all you have to do is set up one simple account, and you are ready to go and manage the new era of conversation. It is easy, fast and much cheaper!

DataKnowl is highly scalable, from small businesses to huge enterprises, our Plans provide the scalability you need. From an independent entrepreneur managing calls from customers, to complex multi-team, distributed, omni-channels customer care departments, our plans adapt to your needs. Grow and improve your customer service with DataKnowl!

Contact simple IVR

Get the top business virtual phone system that is easy to manage, affordable, and integrated with all the tools needed to connect and engage with your customers.

DataKnowl Virtual Phone System has over 50 features to better support your business including IVR, Call Forwarding, Text Messaging, Extensions, SIP compatible, Multiple users, and much more.

With phone numbers in over 70 countries, you can choose your perfect toll-free number, local, national, or even mobile number. If preferred, you can port-in your existing phone number, and unlock a new world of features.

DataKnowl Virtual Phone System is a cloud-based phone system so you can make and receive calls from anywhere with internet connectivity, using a PC, laptop, or mobile device. It provides organizations with mobility and flexibility that traditional on-premise systems are unable to achieve. No hardware is required because the service is delivered via the cloud. It combines the best of traditional landlines with the mobility and flexibility of modern cloud applications, offering more to businesses compared to traditional systems.

Features include: IVR (Interactive Voice Response), Call Menu, Call Forwarding and Routing, Multiple Users and Extensions, SIP applications, SIP devices, etc.

V-Agent next-generation conversational IVR

Modern companies, of any size, must meet the needs of their customers on any channel.

Whether you provide services, or your company sells products, you need to be able to manage the interactions with your customers via their preferred channel of communication.

The Interaction Center of DataKnowl allows you to equip your company with a Contact Center where you can manage, in one place, the interactions from multiple channels, in a simple and efficient way.

It is unnecessary having multiple software to manage multiple channels, with the resulting costs and complexities. From the Interaction Center, with a single platform, you can manage all requests regardless of the customer’s preferred channel, thereby maximizing user satisfaction.

The Interaction Center is simple to use, and is scalable. From single individuals to multiple teams, DataKnowl's omnichannel Contact Center features support your business in providing the best customer experience.

Some of the features are: Omnichannel, AI and Automation, IVR, Conversational IVR, Team and Collaboration. (All features are easy to operate and are scalable).

V-Agent: AI-enabled IVR platform

Track requests, open tickets, and manage them with ease. Attach a ticket to an interaction.

A complete ticket system for the omnichannel conversational era, it allows you to convert a ticket, manage requests of various kinds (technical, commercial, administrative, etc.), and reach the customer service team from different communication channels.

Whether it is a phone call, an email, an SMS or a message via Facebook or Twitter, it will all be immediately converted to a ticket and assigned to an expert agent.

Manage tickets collaboratively with your work team, offering them the right help desk tool to increase productivity and optimize customer request management time. Make the team's work easier and more efficient.

Not a single request will be lost, ensuring that your customers are happier and satisfied!

Features include: Omnichannel help desk, Team and Collaboration, Workflow, Traceability, Automatic email conversion, and Artificial Intelligence.

Real time support

Add the DataKnowl Widget to your website or mobile application, and you can provide Support Live Chat to your customers, to engage with you in real-time for the most responsive customer service.

Manage real-time conversations from Chat Platforms like Facebook Messenger, or Telegram.

Social Network and Chat Platform conversations

Give your users and customers the freedom to contact you on social channels, be it Facebook or Twitter. Manage social conversation with ease.

Support your customer on chat platforms they like, and they already use, like Facebook Messenger, Telegram or Kik. They can contact you without installing any app, using the same application they already use to get in touch with friends.

All channels you need. Futures included.

DataKnowl lets you manage traditional channels as well as the emerging mediums of conversation.

We have a long history of focusing on emerging market trends and ensure that the innovation reaches you, allowing you to be one step ahead of your competitors.

We are currently integrating Amazon Alexa, Google Home Assistants, among the various new technologies and are planning to include the others soon.

Manage your contacts

Thanks to included contact-oriented CRM, you can manage your contacts with easy, and track all interactions associated to a user or company.

Already have a CRM in place ? No problem. Thanks to integrations, DataKnowl and your CRM will talk each other and everything will be in sync.

Custom IVR Development - Professional Services

DataKnowl, being part of the DataKnowl platform, is natively integrated with V-Agent and V-Voice artificial intelligence technologies.

You can immediately start using AI to easily optimize your customer service and engagement. No complex integration. No new platform or tool to manage.

With DataKnowl, start immediately to offer a higher level of service, thanks to AI.

Self-Service integration

Thanks to integration with V-Agent and V-Voice, your agents can rely on additional power. Provide self-service customer care and let your agents manage more complex cases. Take care of your customer 24 hours a day, 365 days of the year.

Agent Collaboration

DataKnowl Agent can rely on a unified communication collaborating system to talk and collaborate on providing the best customer service via Internet calls, video calls, and more.

Integrations

DataKnowl can be integrated with the software you prefer and already use. Want to use the CRM that you already have in your company? No problem! See if it is already supported, or create your own integration. Want to use your Ticket System solution ? Don't worry! It is possible thanks to our integration features. We have endless possibilities to build the perfect solution tailored to suit your needs.

Powerful Analytics and Reporting

Collect, aggregate and analyze data over time. DataKnowl analytics
will provide you with actionable insights to improve your customer service.

Customer Portal and Knowledge Base

DataKnowl Portal is the enabler of effective self-service customer service.

Your users will be able to find answers to questions, thanks to Knowledge Base with Natural Language Processing features, manage tickets in their private area, and access your custom embedded applications.

Get Started For Free

Sign-up today, free plan available. Start now for free ! Start now >

About Us

DataKnowl is the unified platform for customer service optimization and automation