FinancesOnline Recognizes and Applauds Excellence in DataKnowl Services with two Awards

Published 05/10/2018

At DataKnowl, we strive to provide our customers with an engaging platform, that leverages the power of advanced artificial intelligence, to optimize costs and enhance the customer services of all human agents. FinancesOnline, a popular B2B and SaaS reviews platform, recently conducted a review and research of DataKnowl, in which they acknowledged the effectiveness of our AI-powered solution by granting us two awards: Rising Star for 2018 and Great User Experience for 2018.



It is an honor for us to receive FinancesOnline’s Rising Star award under their customer service software category, as this indicates that our clients were satisfied with our value proposition. It also signifies that our platform was able to improve their end-users’ satisfaction. The Rising Star award is given to new SaaS solutions on the market that have recorded an increase in popularity, and are seen by clients as a reliable platform for handling their daily processes.

FinancesOnline also praised DataKnowl as an intuitive customer support software that centralizes all customer data and customer service processes, thus granting customer convenience through our omnichannel support, and reducing customer wait times and queues through our V-Voice and V-Agent AI-powered features. These positive remarks allowed us to receive their Great User Experience distinction for 2018. Elements analyzed for the award include ease of use, intuitiveness of software interface, accessibility of software deployment, and how it efficiently it facilitates work processes.

With DataKnowl by your side, you can rest assured that your team provides exceptional round-the-clock customer support operations using AI-powered tools to efficiently resolve customer issues, even with a small workforce. FinancesOnline concludes that DataKnowl “greatly improves satisfaction among your customers while you effectively bring down all customer support-related expenses.”

Tags: Artificial Intelligence, Customer Service, AI, Customer Support, SaaS, Awards



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