FinancesOnline Recognizes and Applauds Excellence in DataKnowl Services with two Awards
At DataKnowl, we strive to provide our customers with an engaging platform,
that leverages the power of advanced artificial intelligence,
costs and enhance the customer services of all human agents. FinancesOnline,
a popular B2B and SaaS reviews platform,
recently conducted a review and research
in which they acknowledged the effectiveness of our AI-powered solution by granting
Rising Star for 2018 and
Great User Experience for 2018.
It is an honor for us to receive FinancesOnline’s
Rising Star award under their customer service software category, as this indicates that
clients were satisfied with our value proposition. It also signifies that our
platform was able to improve their end-users’ satisfaction.
The Rising Star award
is given to new SaaS solutions on the market that have recorded an increase in popularity,
and are seen by clients as
a reliable platform for handling their daily processes.
FinancesOnline also praised DataKnowl as an intuitive customer support software that centralizes all customer data
and customer service
processes, thus granting customer convenience through our omnichannel
support, and reducing customer wait times and queues through our
V-Agent AI-powered features. These positive remarks allowed us to receive their
Great User Experience distinction for 2018.
Elements analyzed for the award
include ease of use, intuitiveness of software interface, accessibility of software
deployment, and how it
efficiently it facilitates work processes.
DataKnowl by your side, you can rest assured that your team provides exceptional round-the-clock
customer support operations
using AI-powered tools to efficiently resolve customer
issues, even with a small workforce. FinancesOnline concludes that DataKnowl
improves satisfaction among your customers while you effectively bring down all customer