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Complexity Intelligence, LLC (USA)   |   Complexity Intelligence Italia srl (Europe)

DataKnowl Privacy Policy

This Privacy Policy is effective as May 25, 2018

Welcome to DataKnowl!

This Privacy Policy has been compiled to better serve those who are concerned with how their Personally identifiable information (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This Privacy Policy has been also compiled in accordance with European Regulation 2016/679 (GDPR) “on the protection of individuals with regard to the processing of personal data, as well as on the free movement of such data”. Personal data refers to “any information relating to an identified or identifiable natural person (hereinafter also you, data subject or user). Personal data, in the context of GDPR, covers a much wider range of information than PII. Therefore, in this Privacy Policy, we will use the term "personal data" to also cover PII.
Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, share, protect or otherwise handle the personal data created, inputted, submitted, posted, transmitted, stored or displayed by You, when accessing and using our Services, in accordance with our Site.


Complexity Intelligence LLC (collectively “we”, “us” or “our” in this privacy policy), situated in 533 Airport Boulevard, Suite 400 Burlingame, California 94010 is the Data Controller (hereinafter also Controller) and responsible for your personal data. The Data Controller guarantees compliance with data protection law and provides you with all information regarding the processing of data collected.


Data that you voluntarily provide to us
When ordering or registering on our Site, or subscribing our Services, as appropriate, you may be asked to enter personal data such as your full name, e-mail address, password, mailing address, postal address, phone number, credit card information or other details as well as certain related information like your company name and website name and any other information necessary for us to provide the Services and to help you with your experience. We also collect personal data from any individual authorized to use the Service through your Account as an Agent or an End-User that you authorize to log into and use the Service in connection with your Account. All data necessary to process your payment is stored by our payment processor. You can contact the payment processor directly if you have any questions about his Privacy Policy. Under no circumstances we ask you and collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
You are free to provide your personal data, but failure to provide it may make it impossible to register or obtain the requested Services.

Technical Data
We automatically collect some information (internet protocol IP address, browser type and version, operating system, device characteristics, language preferences, etc.) when you visit, use or navigate our Site. This data does not directly or indirectly reveal your identity, but the combination or connection with your personal data can directly or indirectly identify you. We use this data only for anonymous and aggregate statistical information regarding visits to the Site. We process this data for the purposes of improving and maintaining secure our Site; improving users’ experience. The lawful basis for processing this data is our legitimate interests to:
  • keep our Site update;
  • verify the correct execution of the Services;
  • obtain internal report and analytics.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and get and remember certain information. We use cookies to understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If users disable cookies in their browser some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our Services will not function properly.

Third-party cookies
The Site includes third party social media features, such as the Facebook Like button, and third-party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Site. These features may collect your IP address, which page you are visiting on the Site, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third-party company providing it.

Google Analytics
We use, on the basis of our legitimate interests, Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies” to enable analysis of the use of our Site. The information generated by the cookie about your use of our Site (including your IP address) will be transmitted to and stored by Google on their servers. We use reports provided by Google Analytics to help us understand the webpage usage, the Site activity and traffic. Google does not associate your IP address with any other data held by Google. Further information is available at and at


We collect data from you when you register on our Site or enter information, or when you subscribe or interact with our Services. We may automatically receive and record information when you sign up for our newsletter, interact with our social accounts, or Facebook Applications. We may also collect information from you when you contact our customer service (live agents, or self-service including virtual agents and chatbots).

We may use and process the data we collect from you when you register, subscribe a Service, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other Site features:
  • to perform the contract that we are entering into or that we have entered into with you to provide you with your Services subscription or your Site registration;
  • for our legitimate interests;
  • for compliance with legal obligations;
  • with your explicit consent.

We use the data we collect for the following purposes:
  • to register you and create your Account. Lawful basis - perform the contract entered with you;
  • to fulfill and manage your orders for contractual reasons (e.g. manage payments, invoices, notify Services updates or changes …). Lawful basis - perform the contract entered with you;
  • to send administrative/legal information to you (e.g. privacy policy update, changes of our terms of service, changes of your Account …); Lawful basis - perform the contract entered with you;
  • to keep our Site safe and secure. Lawful basis - legitimate interests;
  • to send you marketing and promotional communications and to invite you to events, with your consent;
  • to administer a contest, promotion, survey or other site feature, with your consent;
  • to post testimonials, with your consent;


We do not specifically market to children under 18 years of age.


The data will be processed by the Data Controller and by the persons authorized by the latter according to written instructions, in compliance with current legislation, and may be transmitted to:
  • Other companies in the Data Controller Group;
  • third parties, such as technology service providers, telecommunications carriers, payment service providers, administrative-accounting service providers, who perform related and instrumental activities for the provision of Services offered by the Data Controller.

Under no circumstances, we do not sell and trade your personal data.


If you are an individual from the European Economic Area (EEA), in the case of data transfer outside the European Union, the Controller will only use third parties established in countries for which the European Commission has issued an assessment of adequacy and which guarantee an adequate level of protection and security. In accordance with the law, the Controller requires all third parties to respect the security of your personal data.


We keep your data for as long as necessary to fulfil the purposes we collected it for and to provide the correct execution of the Services subscribed by you, unless otherwise required by law. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, unless otherwise required by law.


Our Services and our Site are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All payment transactions are processed through a gateway provider and are not stored or processed on our servers. We implement a variety of security measures when a User places an order enters, submits, or accesses their information to maintain the safety of your personal data.


Right of confirmation: you have the right to obtain from us the confirmation as to whether or not personal data concerning you are being processed;

Right of information: you have the right to access to the personal data and the following information:
  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request from us rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
  • the existence of automated decision-making, including profiling, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

Right to correction: you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. You also have the right, taking into account the purposes of the data processing, to request that incomplete personal data be made complete.

Right to erasure: you have the right to ask us to delete or remove personal data where one of the following grounds applies:
  • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • you are revoking your consent upon which the processing;
  • the processing is unlawful;
  • the erasure of the personal data is necessary to meet a legal obligation according to the law of the European Union;
  • the personal data have been collected in relation to the offer of information society.

We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Right to restriction of processing: you have the right to obtain from us restriction of processing where one of the following applies:
  • the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
  • the processing is unlawful;
  • we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;
  • you have objected to processing but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another responsible party without interference by us.

Right to object: you have the right to object at any time, for reasons resulting from your particular situation, to the processing of your personal data as you feel that the processing impacts on your fundamental rights and freedoms. You have the right to object at any time to processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Right to withdraw consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you.

If you would like to exercise these rights you may contact us, at any time, at

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of data we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use personal data, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses or otherwise accesses the Services after such changes have been first posted.

Contact us

If there are any questions regarding this privacy policy you may contact us by email at

Complexity Intelligence, LLC
Attn: Privacy Officer
533 Airport Boulevard, Suite 400
Burlingame, California 94010

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